Office Policies & Mission

Office-PoliciesOur Mission

"Our dental practice team is committed to excellence and will strive to provide you with the best possible dental care in a relaxed and caring environment. Our goal is to help you have a healthy, beautiful smile that makes you feel and look great."

Our Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • 8 a.m. - 5 p.m.
  • 8 a.m. - 5 p.m.
  • 8 a.m. - 5 p.m.
  • 8 a.m. - 5 p.m.
  • 8 a.m. - 1 p.m. (Business Office Only)

We are out to lunch from 1 p.m. until 2 p.m.

The office is closed on Saturday and Sunday, as well as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, the Friday after Thanksgiving, and December 24th, 25th, and 26th of every year.

Our Appointment Policy

As a patient of our office, we are dedicated to providing you quality care and are happy to reserve an appointment time exclusively for you. We understand that your time is just as important as ours, and we will try to make every effort to remain on schedule. However, some visits are more complicated than initially anticipated, and there are emergencies that arise every day that could delay us. If we are running significantly behind schedule, every effort will be made to notify you so you may choose to either come in later or reschedule. Likewise, if you are going to be late, we ask for the same courtesy. If you arrive significantly late, your scheduled appointment may be modified or you may be asked to reschedule.

We kindly ask for at least a 24-hour notice if you are unable to keep your appointment. When a patient misses an appointment time that was reserved specifically for them, or cancels at the last minute, other patients in need of treatment cannot be seen.

Therefore, if we do not have adequate notice of a change in plans regarding your scheduled appointment - and if we are unable to use that appointment time for someone else - we will bill you for an office visit, which is only $35. This is our minimum charge for using office time when no other service is provided. We feel that this is fair for everyone.

Our Financial Policy

All payments for services at our office are due at the time the actual services are rendered. We accept cash, personal checks, travelers' checks, money orders, certified checks, Visa, MasterCard, American Express, Discover, and CareCredit. Monthly billing is only done for those patients who have made prior financial arrangements.

If you choose to have your insurance company pay its share of the cost directly to our office, you are responsible for paying your estimated portion or co-payment at the time services are rendered. Any balance remaining after the final insurance payment is your responsibility, regardless of how small the balance is. It is a violation of the Ohio Dental Practice Act and the ADA Code of Ethics for a dentist to waive all or part of a deductible, co-payment or patient balance after an insurance company has paid its share of the covered service. If you choose to have your insurance company send payments to you (instead of us), then you are responsible for the entire balance each time services are rendered.

All payments made in full, at the time services are rendered, will receive a 5% courtesy or a 10% senior discount (age 65 and over).

Your insurance is a contract between you, your employer, and the insurance company. We are not a party to that contract. We cannot be expected to know every condition and requirement for your particular insurance plan. Dental insurance is not meant to be a "pay-all," it is only meant to help "share" the cost of your dental care; and, many routine dental services are not covered.

Our fees are considered average and acceptable by most insurance companies and are covered up to the "allowable fee" determined by each company. This applies to companies using UCR (Usual and Customary Rates) for this region of the country. Our fees and the insurance company's "allowable fees" are frequently different. And many insurance companies unfairly imply that "your doctor's fees are above the usual and customary fees" rather than more truthfully saying "your insurance benefits are low." The amount your plan pays, or allows, for your dental care is determined by how much you or your employer paid for the plan. Therefore, the less you pay for your insurance, the less you'll receive in benefits.

As your dental health care providers, our relationship is with you, not your insurance company. We will gladly process your insurance claims as a courtesy; however, all charges remain your responsibility from the date services are rendered. For more information about your dental insurance, please visit our Financial & Insurance page under the Office Info tab.